Improving Nonverbal Communication Customer Service: Improving Nonverbal Communication What are some of the voice qualities that can affect message meaning? Some listed voice qualities are raspy, hoarse and harsh-sounding.
If you work in customer service, we are pretty sure that you already know that this is an essential issue. When dealing with customers, it is quite different if you deal with them with a smile on your face or if you deal with them while lying on your chair with an annoying face.
Sometimes it can be quite easy to figure out those aspects when it comes to nonverbal communication, but these aspects can be difficult to see sometimes and could easily slip away if we do not pay more attention.
Dressing properly with clothes that are in good condition is quite essential and it will create a good image for your company in customer service when dealing with clients. A nice shower in the morning will also help. The appearance of your company is quite important too Just like hygiene and personal appearance, the appearance of the place where you will be dealing with people is quite important too.
You should also take care about tidiness, ventilation or excessive environmental noise.
The better the place looks and the friendlier the environment around you, the better impression you will make. If you are a client who is waiting to talk to someone from the company it can be much more bearable when we see that the person we are waiting for is busy, but we can get easily annoyed if we see that this person is dealing with issues that have nothing to do with work.
Eye contact is very important Imagine that you go into a clothing store and the person who is there talks to you while tiding up the store and without looking at you in the eyes. How would you feel?
We are pretty sure that you would feel quite annoyed, right? We, as humans, tend to look at each other in the eyes — or at least face-to-face when speaking. If you break this basic principle, then this will be a sign of indifference and bad manners. Maybe you have already gone through a long workday.
Or you may have some personal problems. Or you might have a cold. But, try it anyway. Take advantage of your empathy and find your best smile. Maybe that person you are dealing with, is not having a great day but your kind and positive attitude might make his day better. Maintain good posture This is another basic principle, but it is not always easy to achieve this.
A long day of work can be tiring, and if you are not used to maintaining good posture, it may not be easy for you to maintain it for hours.
Maintaining good posture — a straight back and shoulders, for example — will create a good image for your clients, and it will also help you avoid problems, such as back pain.
There you go, another reason to maintain good posture. What are you saying? Are you actually saying that your favourite show is on TV right now so you cannot leave your chair?
Nod from time to time as a sign that you are listening.
These are just some examples. Most people know, by using the inner intuition, the kind of gestures that may or may not please others. But if this is hard for you then, look closely at the others.
Look at how other people act and how others react to their gestures. Think about what you like and what bothers you if you were a client. Keep this in mind, and act accordingly. These are just some basic ideas to improve nonverbal communication in customer service.
Did you like these?List four strategies for improving nonverbal communication. Seeking out nonverbal cues, confirm your perceptions, seek clarifying feedback, and analyze your interpretations of nonverbal cues. The four of these strategies can greatly affect customer interaction.
Nonverbal Communication In Business Laura Ewert Business Communications Dr. Donna Gutschmidt Author’s Note: This research paper is to be handed into Dr. Donna Gutschmidt on Monday October 20, for BUSN Business Communications.
Nonverbal Communication In Business Laura Ewert Business Communications Dr. Donna Gutschmidt Author’s Note: This research paper is to be handed into Dr.
Donna Gutschmidt on Monday October 20, for BUSN Business Communications. Nonverbal Communication Reading Body Language and Improving Your Nonverbal Skills. While the key to success in both personal and professional relationships lies in your ability to communicate well, it’s not the words that you use but your nonverbal cues or “body language” that speak the loudest.
So much of communication is nonverbal, but do you know how to read these signals? Improve your skills with these ten nonverbal communication tips.
Nonverbal communication is more important than we think. Discover 8 ideas to improve nonverbal communication when dealing with clients in customer service.